Error when loading CloudExtend Excel

The issue is now resolved. Thank you for your patience.

Customers are now reporting the issue is resolved. We will be monitoring and provide an additional update later before marking this as fully resolved.

We're now engaged with Microsoft as the issue is related to the recent deployment on their end. We'll keep you informed here but also want to remind you of the two workarounds. Workarounds

1. Remove the application and then ask your Microsoft 365 admin to use Microsoft centralized deployment to deploy the app to affected users.
2. Use Excel online

We're still investigating but meanwhile we have found two workarounds.

1. Remove the application and then ask your Microsoft 365 admin to use Microsoft centralized deployment to deploy the app to affected users.
2. Use Excel online

We're sorry for the inconvenience and our team is actively investigating.

Some customers on windows machines are reporting that they are receiving an error when trying to load CloudExtend. "We can't load this add-in because we couldn't connect to the catalog".

While we are investigating this the temporary workaround is for users to Excel online and load the app there.

We're investigating and will provide an update as soon as we can.