Emails are not attaching from shared mailboxes (CloudExtend Outlook)
Version 2.4.68 has been pushed live with the fixes. See https://bit.ly/2Gdk94y if you're not seeing the latest version.
Our hotfix is looking good and we are planning to push the update by Monday at the latest. With this hotfix we also expect that users will be able to attach files from shared mailboxes.
We are planning to test the hotfix this weekend. If all is good we'll push it to production by Monday.
We have identified an issue where emails attached from a shared mailbox are not attaching to NetSuite. We have identified the root cause and are working on a hotfix. Meanwhile users can temporarily move the file to their inbox to successfully attach it.
- CloudExtend Outlook
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