Resolved
After 1 day, 10 hours, and 46 minutes

This issue is now resolved. We'll continue to monitor it over the next 72 hours.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 21 hours and 58 minutes

We've met with some impacted users and captured log files. While the impact is still low (<10 reported incidents) our engineers are burning the midnight oil to resolve this.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 8 hours and 52 minutes

After investigation this issue is not widespread and seems to be impacting only a few users (5). We're keeping the status page active for this issue and if you are impacted please contact support.

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Investigating

Some users are reporting an 'invalid argument' error when loading templates with CloudExtend Excel for NetSuite and CloudExtend Excel for Salesforce. We're investigating the issue and will provide an update as soon as we can.

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Began at:

Affected components
  • CloudExtend Excel for NetSuite
  • CloudExtend Excel for Salesforce