Consultant Users are unable to log in to CloudExtend for NetSuite

Resolved
Resolved
After 1 day, 22 hours, and 5 minutes

We've now resolved the incident. Thanks for your patience.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 3 hours, and 15 minutes

The root issue has been identified and a fix will be applied during the evening of March 10th.

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Identified

We have identified an issue preventing consultant users from logging into CloudExtend for NetSuite. We are currently working on a fix.

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Began at:

Affected components
  • CloudExtend Excel for NetSuite