Some users are reporting an error 'something went wrong' when trying to perform actions in CloudExtend Excel

Resolved
Resolved
After 2 days, 19 hours, and 13 minutes

After resolving this issue on Friday we've monitored it over the weekend and Monday morning and are marking it as resolved.

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Recovering
After 2 hours and 31 minutes

Users are reporting that they are no longer receiving the error. At present we believe this was related to a temporary network issue but are still investigating. Please continue to use the App and report any new issues to cloudextend-support@celigo.com

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Investigating

At this point we're aware of the problem and are taking the initial steps to discover the root cause.

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Began at:

Affected components
  • CloudExtend Excel for NetSuite
  • CloudExtend Excel for Salesforce