CloudExtend Outlook File Attachments are taking longer than normal to upload

Resolved
Resolved
After 4 days, 1 hour, and 30 minutes

We've monitored this situation since it first occurred and all supported import scenarios are processing without delay therefore we are marking this as resolved

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 1 hour, and 43 minutes

The vast majority of files have cleared the queue and we'll continue to monitor over the weekend. If you are still seeing issues please check our troubleshooting article to ensure your upload scenario is supported (https://support.cloudextend.io/en/articles/2385689-unable-to-attach-files-to-netsuite-from-outlook)

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 hours and 26 minutes

The queue is still running. Users are experiencing delays as the backlog clears but rest assured your files will complete uploading. We are continuing to monitor the situation.

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Recovering

We've identified an issue with the file upload process and it is resolved. Files in the queue were not lost :) and are currently now being uploaded. We'll post an update when the queue is cleared out.

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Began at:

Affected components
  • CloudExtend Outlook