Issue with categories not being applied (CloudExtend Outlook)

Resolved
Resolved
After 4 days, 20 hours, and 42 minutes

Version 2.4.68 has been pushed live with the fixes. See https://bit.ly/2Gdk94y if you're not seeing the latest version.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 days, 23 hours, and 22 minutes

Our hotfix is looking good and we are planning to push the update by Monday at the latest.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 days, 1 hour, and 41 minutes

We are planning to test the hotfix this weekend. If all is good we'll push it to production by Monday.

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Identified
After 21 hours and 46 minutes

We are working on a hotfix which will categorize your emails as soon as you attach them. As a result there will be a new category 'Synced by CloudExtend'. We'll provide an update here after QA is complete.

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Investigating

For some customers the category 'Attached to NetSuite' is not being applied to the message after it is successfully attached to NetSuite. At this point we believe we've found the root cause but are still testing to confirm. As soon as we're confident of the resolution we'll push a hotfix.

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Began at:

Affected components
  • CloudExtend Outlook