Emails are not attaching from shared mailboxes (CloudExtend Outlook)

Resolved
Resolved
After 4 days, 20 hours, and 46 minutes

Version 2.4.68 has been pushed live with the fixes. See https://bit.ly/2Gdk94y if you're not seeing the latest version.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 3 days, 23 hours, and 27 minutes

Our hotfix is looking good and we are planning to push the update by Monday at the latest. With this hotfix we also expect that users will be able to attach files from shared mailboxes.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 days, 1 hour, and 45 minutes

We are planning to test the hotfix this weekend. If all is good we'll push it to production by Monday.

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Identified

We have identified an issue where emails attached from a shared mailbox are not attaching to NetSuite. We have identified the root cause and are working on a hotfix. Meanwhile users can temporarily move the file to their inbox to successfully attach it.

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Began at:

Affected components
  • CloudExtend Outlook