2FA issue for NetSuite accounts starting with "acct"

Resolved
Resolved
After 2 hours and 32 minutes

We've now resolved the incident and customers have confirmed they are able to login. Thanks for your patience.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 17 minutes

An emergency patch for this has been pushed and we're waiting on confirmation from the customer affected that it resolved their issue.

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Investigating

We've identified an issue for customers whose NetSuite account numbers are not just numeric and begin with acct, ie acct88651. These users are able to login, however they are not able to search for records without getting a 2FA error

A hotfix is being tested and will be deployed shortly.

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Began at:

Affected components
  • CloudExtend Outlook